Last updated: August 18, 2006
ShopAcer - Privacy Policy
Our Customer Charter is our pledge to you, the customer. It contains our promise to safe and honest shopping.
Your Privacy Guaranteed
At ShopAcer.co.uk, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled and with whom it may be shared.
What Information We Collect?
In order to give you the best experience on our site, ShopAcer.co.uk may collect various types of information about you, including:
- First and Last Names
- Billing and, if necessary, a Delivery address
- Phone Number
- Credit Card Information
- Username and Password
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Using the Information We Collect
We use the information we collect for various purposes:
- To complete your purchase transactions.
- To provide the services you request - making sure you get what you want, when you want it.
- To ensure all your transactions are safe and risk-free.
- To contact you about the status of your ShopAcer.co.uk orders
- To identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you
- To keep you up-to-date with service changes and extra savings we think you'll find valuable.
- To improve our merchandise selections, customer service, and overall customer shopping experience.
- To personalise and customise your shopping experience
- To arrange the Web site in the most user-friendly way
As we continue to develop our website and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
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With whom do we share your information?
Probably this is the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfillment.
From time to time, we may be required by law enforcement or judicial authorities to provide personal information to appropriate governmental authorities. We fully cooperate with law enforcement agencies in identifying those who use our Site's services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
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How safe is it to shop online?
Today, the Internet is actually the safest way of doing business with your credit card. We have made it safer to use your credit card on our site than it is to use it in more traditional ways, such as in retail stores or restaurants. We guarantee the safety of your personal and payment card details. ShopAcer.co.uk uses industry standard encryption methods to deter would-be hackers. 'Encryption' turns your information into a special code that only Index computers can unscramble.
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What are cookies and how do they affect my privacy?
Simply put, a "cookie" is a small file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart. Most On-Line retailers use cookies.
To find out more about cookies, please visit: www.allaboutcookies.org
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Mailing List
ShopAcer.co.uk may launch a mailing list. In order to sign up to receive regular emails from a site's mailing list, users must submit information including a valid email address and demographic information such as location and interests. This information will be used in aggregate form only in order to assess general user interest in various internal and third party products and services, and your personal and contact information will not be passed to any other organization. Users who choose to sign up for a mailing list will receive regular emails from the site, including new products added to the site and special offers. We do not share your information with any third party.
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A Commitment to quality
We take pride in our commitment to quality. Over the years, we've grown to be one of the UK's largest home shopping facilities by maintaining the highest standards. We sell only items that have been tested and evaluated and we contract manufacturers who have proven that they are cost-conscious and efficient. This gives you good quality items at amazingly affordable prices.
We guarantee that no matter what your needs, you'll always leave us completely satisfied. When you speak to us, we'll listen. When you need to return something, we'll take it back. And when you need fast delivery, we'll turn it around as fast as we can.
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Hassle-free Customer Services
ShopAcer.co.uk staff are extensively trained to ensure that you always receive a knowledgeable service that matches the quality of our products. We also offer you a number of hassle-free services to make our products better and your shopping experience easier. Our services range from financial services that give you interest opt-out credit to after sales care services that includes extra guarantees and service plans.
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Shop Acer Staff
Our staff are here to help in a positive and friendly manner, Our staff are also instructed not to deal with calls of an abusive/insultive/distressing or inappropriate nature. They have the instructions to inform this type of calls, by highlighting this charter and disconnecting the call.
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Notification of Changes
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site's Privacy Policy page to notify you of these changes and provide you with the ability to opt out of these new uses.
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Links with other sites
Our site may contain links which may lead you to other sites which may have their own privacy policy over which we have no control. Please understand that once you leave our site, our privacy policy will no longer apply.
