Customer Service FAQ's

Welcome to the Shop Acer Customer Services pages.

We may be able to save you time by providing the answers you need from these pages.

• When will I receive my invoice?
• Who do I contact regarding a suspected hardware fault?
• Who can sign for my delivery?
• Where can I have my goods delivered to?
• How do I track my delivery?

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When will I receive my invoice?

Your invoice will follow 2-5 working days from receipt of your order.

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Who do I contact regarding a suspected hardware fault?

Please contact the Acer for support/advice on any problems you may be experiencing as 99% of problems are resolved within a quick call.
Should the Acer believe there to be a fault and not be able to resolve the issue over the phone for you then please contact ShopAcer Customer Services Team with a call/fault reference number from the manufacturer and we can then advise of the next steps.

Acer Support:

• Phone: 0871 705 7856
• Downloads: http://support.acer-euro.com (Technical Documents, Utilities etc)

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Who can sign for my delivery?

All packages dispatched directly from ShopAcer are marked on a consignee only status, however, this can vary slightly dependent on stock availability.
Consignee only is our preferred company policy to ensure maximum security for your delivery.

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Where can I have my goods delivered to?

Products purchased by a credit or debit card we can only delivery to the card holder's address or the card holders work address for security reasons.
Products purchased via bank transfer can be delivered to any confirmed delivery address.

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How do I track my delivery?

It is possible for a large number of our dispatches to be tracked online, however, some of our deliveries are made direct from our supplier and these cannot be viewed on our website so please do not be alarmed if yours does not appear. This is a new feature to our website and is still currently under construction.
If you have goods out on a Next Day Delivery and they are due to be with you today then deliveries can be made right up until 6pm. Please only contact us if your delivery has not arrived at this point.
Unfortunately we are unable to provide any information on what time your delivery will arrive for a standard next day service, however if you are placing a new order it is possible to arrange a chargeable timed delivery to suit you.

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