Dead Pixel Policy

Acer's success in the Information Technology (IT) industry has been due to its focus on execution – with speed, discipline and precision. At the same time, Acer understand that long-term success is about more than just making state-of-the-art products, it's about building and maintaining relationships with customers, business partners, and employees.

From listening to customers Acer is in a unique position to offer a full range of innovative products to meet your demanding IT needs. These products include our Desktop, Laptop and a comprehensive range of peripherals and communications products.

Dead Pixel Policy

The active colour (or TFT) displays employed in the manufacture of Acer Notebook and Tablet PCs incorporate advanced technology and materials. Due to the sophisticated composition of these displays, occasional cosmetic limitations may appear on them in the form of dots. A combination of coloured (red/green/blue) dots is referred to as a ‘pixel’. This occurrence is common to all brands of active colour displays. The phenomenon is a limitation of TFT technology, not a product defect.

On a standard 15” Panel there are 786,432 Pixel’s and 2,359.296 coloured dots. On a 17” LCD there are almost 4 million coloured dots. An imperfection may appear on the screen if either a coloured dot is always ON (a bright pixel on a dark background) or always OFF (a dark pixel on a bright background).

The Limited Warranty does not extend to minor defects of LCD displays occurring in Products equipped with LCD display technology provided that there shall not be more than six (6) defective pixels per million pixels on a given LCD Display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be one defective pixel in the central area of the display.

The green Area in the middle is the central area of the display with no more then one defective pixel.